Refund and Return Policy

Thank you for shopping at Magnifying Aids. We take pride in providing high-quality low-vision solutions. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Time Limit and Conditions

• 30-Day Policy: We offer a 30-day return policy. All returns must be postmarked within 30 days of the original delivery date.

• Condition Requirements: To be eligible for a return, all items must be returned in like-new, resellable condition. Products must be complete with all original manufacturer packaging, boxes, inserts, and instruction manuals.

• Non-Returnable Items: Due to health, hygiene, and digital licensing regulations, Software, Personal Care items, and Medical Devices are strictly NON-RETURNABLE. No exceptions will be made.

2. Multi-Item Bundles & Starter Kits

• Complete Sets Only: Items purchased together as part of a curated bundle (such as the Macular Degeneration Starter Kit) qualify for special package pricing and promotional free shipping. Therefore, bundle components cannot be returned individually for a partial refund.

• All-or-Nothing: To receive a refund on a bundle or starter kit, you must return the entire, complete kit with all individual products, accessories, and their original packaging intact. Partially returned bundles will be rejected and sent back at the customer’s expense.

3. Warranty and Manufacturer Defects

• Warranties: We honor the manufacturer warranties which can vary by product and manufacturer.

• Shipping Charges: For all warranty claims, customers are responsible for paying all shipping and handling charges both to and from the manufacturer.

• Negligence and Misuse: Any warranties strictly cover manufacturing faults. If damage to any product is determined by the manufacturer to be the cause of consumer negligence, dropping, or misuse, the customer will be responsible for all repair and component replacement costs.

4. Sale & Clearance Items

Some sale and clearance items are marked as Final Sale and are not eligible for return or exchange.

Products that are not eligible for return will be clearly identified on the product page before purchase.

Please review the product description carefully before placing your order. If you have any questions about a product’s return eligibility, we are happy to help before you purchase.

Unless otherwise stated on the product page, all other purchases are subject to our standard return policy.

5. How to Initiate a Return

Before shipping any items back, please contact our support team at [email protected] to receive authorization and specific return shipping instructions. Returns sent without prior authorization may experience severe processing delays.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.